Frequently asked questions:

How do I purchase an item from the site?

Select the items and sizes you need, then add them to your cart. Proceed to checkout and fill in your details, including any additional delivery instructions. In the next step, choose to make your payment through Peach Payment. Enter your phone number when prompted, and you will receive an M-Pesa pop-up asking for your PIN. Enter your PIN to complete the purchase. We will send you an email confirming your order and the delivery details you provided, including the delivery time. Happy shopping!

What types of carpets and curtains do you offer?

We offer a wide range of carpets including Persian, soft spongy, and wall-to-wall carpets. Our curtain collection includes blackout curtains, sheer curtains, and custom-made designs.

Where are you located?

Our main showroom is located in RNG Plaza store S36, second floor Ronald Ngala Street.

Do you deliver countrywide?

Yes we deliver to all towns across Kenya and major towns of East Africa. Delivery charges may apply depending on your location.

How long does delivery take?

Delivery times vary depending on your location and the availability of the product. Typically, we offer same day delivery for orders within Nairobi and 24 hours delivery for orders outside Nairobi but within Kenya and 72 hours delivery for orders to East Africa.

How do I choose the right carpet for my home?

Consider the room's usage, the level of foot traffic, and your personal style. For high-traffic areas, durable materials like nylon or polyester are ideal. For a luxurious look, consider wool or silk/persian carpets.

Can I get custom-made curtains?

Yes, we offer custom-made curtains to fit your specific measurements and design preferences. You can visit our showroom or contact us to discuss your requirements.

What payment methods do you accept?

We accept various payment methods including M-Pesa, credit/debit cards, and bank transfers. You can also pay cash on delivery for selected locations.

What is your return policy?

How do I clean and maintain my carpet?

Regular vacuuming and professional cleaning every 3 - 6 months is recommended. For spills, blot the area immediately with a clean cloth and avoid rubbing.

How do I clean my curtains?

Most curtains can be machine washed on a gentle cycle or hand washed. Always check the care label. For delicate fabrics, dry cleaning is recommended.

Do you offer installation services?

Yes, we offer professional installation services for both carpets, curtains and curtain rods. Our team can help with measurements, fitting, and installation.

How can I contact customer service?

You can contact our customer service team via phone at 0722143835, email at sales@carpetskenya.com, or through our website’s live chat feature.

What are your business hours?

Our business hours are Monday to Saturday, 9:00 AM to 5:00 PM. We offer deliveries on Sundays and select public holidays.